Best Practices in the Call Center: Key Performance Indicators

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	Best Practices in the Call Center: Key Performance Indicators One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. By tracking the interplay between all customer "touch points," such as Web self-service, interactive voice response, and face-to-face transactions, you can more easily identify meaningful key performance indicators. Read this white paper to learn how you can improve operational efficiencies and also customer satisfaction by establishing your own customer touch-point methodology. Download Now
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