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Best Practices for Creating a Meaningful Metrics Program

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Leveraging Enterprise Software April 03, 2012
In a fast paced environment where business resilience is dependent on IT agility more than ever before, metrics and measurement focus is a must for meeting changing needs. To articulate accountability and identify specific value gains from IT solutions, an organization requires an IT metrics program to validate and review the outcome of services provided by IT or vendors. These "silver bullets" are aimed at transforming the metrics programs of organizations and creating a positive impact on the IT services delivery. Read more >
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