Caring for Customers Through Social Media

Finding us in your spam mailbox? Please add us to your address book! Trouble viewing this email? View in Browser  Manage my subscriptions Daily Edge November 23, 2011 Five Best Practices for Social Media Care A tremendous new customer service opportunity has emerged with the adoption of social media by consumers and the ability for companies to effectively listen to and track conversations about their brands. Interestingly, these efforts aren't necessarily confined to traditional contact center agents working in customer service departments. They are finding some companies empowering not only their well-trained customer service representatives, but also a select group of engineers, product managers and even executives. Tapping into the larger talent pool is one of many strategies companies are using to provide positive customer experiences on the social Web. Read more > Get the Business Alignment and Management RSS Feed   Securing Microsoft Exchange 2010 Take the guesswork out of implementing SSL for Exchange 2010, making it easier than ever to get the SSL certificate you need. Download now > Blogs Rob Enderle Unfiltered Opinion Whitman's HP: Back to Financial Basics Don Tennant From Under the Rug Six Ways Gratitude Can Improve Your Organization's Performance Loraine Lawson Integration Free ETLs and Other Pricing Options: Why Vendors Do It Unlocking Hidden Insight: The Significant Components of BI   This on-demand briefing explains how to increase your organizational intelligence and arm key decision makers with the power of business visibility. Go there now > Ten IT Things to Be Thankful For in 2011 The last year has seen broader adoption of a raft of IT technologies without which things in the land of IT would be decidedly worse than they currently are. Six Tips for Deploying iPads in the Enterprise Tips for organizations that are trying to bring iPads and iPhones into the enterprise environment. Download: Project Tracking Tool To maintain control of a project, first break it down into manageable components. Here's how. Latest White Papers All Is Not Well at the Endpoint Security & the Cloud: Augment or Abdicate? Creating a Strategic BCDR Plan Security, Privacy, Accessibility: The Principles of Requirements-Driven Quality Featured White Papers Backing Up Virtual Servers Is Tougher Than You Think This eBook includes an end-user survey on virtual server backup and recovery, tips on boosting backup speeds, and the cost-saving benefits of data deduplication. •  The Virtualization Blind Spot: The Business Impact of Visibility •  How to Avoid Data Corruption from a Power Outage •  The Business Impact of the iCloud Ecosystem & Office 365 "BYOD's impact on security is one of the most important issues IT and security staffs face going forward. The first step is that the folks who are in denial must be convinced that a proactive approach is the only way to ensure both the integrity of the devices and the happiness of employees." Excerpt from Carl Weinschenk Data and Telecom Premium Tools Cloud Computing Foundation Certification Kit Cloud computing is a topic you need to be well versed at iif you want your IT management career to advance. This downloadable resource will step you through the services available, deployment models and security risks associated with Cloud Computing. Use this 185 page eBook and access to a unique eLearning experience to grow your career. •  The Complete IT Policy Kit •  The Strategic IT Planning Bundle •  The ITIL V3 Foundation Certification Kit IT Marketplace This e-mail is sent by: NarrowCast Group, LLC, 10400 Linn Station Road, Suite 100, Louisville, KY 40223 Copyright ©2003-2011 NarrowCast Group, LLC. All Rights Reserved. E-mail Reports Sign up for these additional e-mail reports to get the best return on your company's technology and talent: •  Aligning IT & Business Goals    •  Optimizing Infrastructure    •  Integrating the Enterprise    •  Maximizing IT Investments    •  Business Tools & Templates •  IT Careers •  Leveraging Enterprise Software •  Managing Compliance Standards •  Mobile and Telecom •  Fortifying Network Security •  CTO Edge Update •  Daily Edge Privacy Policy     Manage Subscriptions     Unsubscribe     Contact Us     How to Advertise