The Profit Gains of Customer Retention: Four Service Strategies

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The Profit Gains of Customer Retention: Four Service Strategies Once often perceived as little more than a necessary evil, customer service is now seen as a differentiator that can provide companies who excel at it with a significant competitive advantage. Today, service executives in every sector are asking themselves how they can create a transformative customer experience. This white paper provides answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship.   Download Now This white paper is free to IT Business Edge members and it's easy to download. Just click on the button or image of the resource and follow the simple instructions.

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