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What IT Pros Can Learn from Librarians

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Aligning IT and Business Goals September 07, 2011
On the face of it, IT professionals and librarians don't seem to have much in common, other than perhaps a love of arcane knowledge. Yet both IT pros and librarians work with information assets and place a high value on delivering superior service. Some IT pros, however, tend to focus on underlying technologies rather than how those technologies are used by business folks. They could learn from how librarians communicate with their customers. Read more >
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