| How to Shorten the Lifecycle of Help Desk Issues This free trial software offers two editions that you can explore to create the ideal help desk solution that scales as your business grows. Try it now > Blogs  | Infrastructure |  | Unfiltered Opinion |  | Business of Tech | IT as a Service: A Blueprint for Success Check out this on-demand webcast on how to accelerate the value of IT by delivering services through the cloud. Watch it now > | Reducing IT management overhead can increase the value of a solution. Nowhere is this more apparent than in the corporate data center, where CTOs often find themselves balancing the cost of a solution against the cost of managing it. While vendors promote a variety of management approaches, CTOs would do well to remember that ease of use (from an administration point of view) equals improved ROI. Like their larger enterprise IT brethren, IT organizations within SMBs are discovering the benefits of virtualization. But just as large enterprises before them, many are also discovering the challenges of deploying and managing virtual machines. A Symantec survey found interest in virtualization was high, but progress in adopting virtualization has been somewhat slow. And a lack of attention paid to backup and security is setting the stage for much bigger problems later. Here's an announcement that will probably make a few anti-Apple heads explode in the IT department: Informatica unveiled an iOS-based app last week for monitoring and administering cloud integration jobs via an iPhone, iPad or iPod Touch. Don't worry, an Android version will follow, although there's no word on when. Some 21 percent of U.S. companies now use some sort of mobile-based tool for IT support, according to research by the 451 Group. So more apps like this will no doubt follow.
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