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Aligning IT Service Management with Business

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Daily Edge September 09, 2011
According to ICCM Solutions, businesses are failing to set IT service management strategies to deliver clear market distinction and increase profitability. ICCM warns that the crux of the issue is a common failure of the IT service management industry to consider the wider business picture. On the back of its warning, ICCM has released a list of the seven deadly sins to be avoided in order to optimize the business benefit of IT service management. Read more >
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