Customer Touch Points: A Best Practices Methodology for the Call Center

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View in Browser      Business Technology Report      IT Business Edge regularly scans its database to seek out white papers and solutions that are most aligned with the latest issues facing professionals like yourself. For a limited time, you can download these resources to learn about developing practices, products and services in the key areas that matter most to your business.     Customer Touch Points: A Best Practices Methodology for the Call Center Read this technology brief to learn how tracking the interplay between these touch-points can provide the feedback you need to more easily identify meaningful key performance indicators. Download Now     Voice Transformation: Giving Business Something to Talk About Read this industry report and learn how UC can accelerate cycle times, help shrink the order-to-revenue gap and strengthen customer relationships. Download Now     App Performance Management: The Key to Success in the Cloud This white paper shows that more complex service-level agreements (SLAs) are required for issues such as Internet connection and performance, end-user experience, and others. Download Now     Working for Your Success, The IT Business Edge Team As an IT Business Edge member, you receive periodic updates regarding content, products and services we offer to our members. If you do not wish to receive e-mails like this one, click here to remove yourself from all IT Business Edge newsletter and promotional e-mail lists. You are currently listed in our member database as om_prakash_panwar2003.nouveau@blogger.com. This e-mail was sent by NarrowCast Group, LLC, 10400 Linn Station Road, Suite 100, Louisville, KY 40223.