Tips and Tricks for Dealing with 'Savage' Customers

Finding us in your spam mailbox? Please add us to your address book! Trouble viewing this email? View in Browser  Manage my subscriptions Daily Edge January 10, 2012 Getting Your Customer Service Agents Through High-Volume Times With each passing year, consumers become increasingly more proactive in engaging with companies' customer service centers to address their concerns. With this consistent rise in traffic, customer service center agents must be well prepared for the slew of customer queries sure to flood their queues. Read more > Get the Business Alignment and Management Feed   Extending the Business Benefits of Cloud Storage This white paper describes how the business advantages of virtualization have sparked a new wave of innovation in storage for virtualized servers. Download now > Blogs Arthur Cole Infrastructure Building the Advanced Architecture: A Question of Priorities Carl Weinschenk Data and Telecom Videoconferencing Success Depends on Corporate Engagement Sue Marquette Poremba Data Security Reinvented Ramnit Establishing Your Corporate Information Strategy   Learn how successful data warehousing is done and designed, starting from top down analytics. Download now > CIOs' Challenges in Transitioning to the Cloud Cloud computing has cast a shadow over the IT landscape in the past several years, sparking as much confusion as genuine interest. Five Core Tenets of the Social Intranet The new intranet will be a heterogeneous environment of systems across the whole company — and the challenges of actionable integration points and relevancy will far outweigh the people part of the equation. Thirteen Ways Your Resume Can Say 'I'm Unprofessional' This slideshow features common errors recruiters and HR managers shared with TheLadders from their own professional experiences. Featured White Papers Eight Threats Your Anti-Virus Won't Stop Learn about eight common threats that traditional antivirus alone won't stop, and how to protect your organization using endpoint security. •  How to Cut Backup Time in Half and Protect Critical Data •  Enterprise Resource Planning: An Experts' Guide to the Key Components •  The Power of Virtualization — Beyond Server Consolidation "... without a CRM system that is tuned to social networking dynamics, the return on investment on social networking will always prove elusive." Excerpt from Mike Vizard IT Unmasked Latest White Papers Improve Availability and Ease Access to Information The App Performance Almanac: A Year's Worth of APM Guidance The Benefits of Open Source Technology Systems Time for a Data Center Refresh: Proof that Consolidation Works This e-mail is sent by: IT Business Edge, property of QuinStreet, Inc. Attn: Newsletter Subscription Dept. 950 Tower Lane, 6th Floor Foster City, CA 94404 Copyright © 2012 QuinStreet, Inc. All rights reserved. E-mail Reports Sign up for these additional e-mail reports to get the best return on your company's technology and talent: •  Aligning IT & Business Goals    •  Optimizing Infrastructure    •  Integrating the Enterprise    •  Maximizing IT Investments    •  Business Tools & Templates •  IT Careers •  Leveraging Enterprise Software •  Managing Compliance Standards •  Mobile and Telecom •  Fortifying Network Security •  Daily Edge Privacy Policy     Manage Subscriptions     Unsubscribe     Contact Us     How to Advertise